Legal Policies & Disclosures

Return & Refund Policy

At Flipkart, customer satisfaction is our top priority. We want you to shop with 100% confidence. Our Return & Refund Policy outlines the simple steps for exchanges, replacements, and refunds.

You can request a replacement or return for any item purchased within 7 to 10 days of delivery under the following conditions:

• The item was delivered in a physically damaged or defective state.
• The item is missing parts or accessories delivered in the original box.
• The delivered item differs significantly from the description on the product page.

To qualify for a successful return and refund:

• The product must be unused, unwashed, and free from user-inflicted damage.
• The item must be returned in its original brand packaging, including original tags, user manuals, warranty cards, and accessories intact.

Follow these quick steps to initiate a return:

1. Go to Account > My Orders or email support at support@flipkart-india.com with your Order ID and photo/video proof of the defective item.
2. Our support team will verify the request and schedule a Free Reverse Pickup from your doorstep within 24-48 hours.
3. Once the package passes warehouse Quality Check (QC), your replacement or refund will be initiated instantly.

• Prepaid Orders (Cards/UPI/Netbanking): Refund is credited directly back to the original source account within 3 to 5 business days post QC approval.
• Cash on Delivery (COD) Orders: Upon return verification, you will receive an SMS/Email link to submit your UPI ID or Bank Account details. Refunds are transferred via IMPS/NEFT within 3 to 5 business days.

You can cancel an order free of charge at any time prior to shipment dispatch. Once the item is handed over to our courier partner, it can be refused at the time of delivery for an automatic refund processing.